Payment methods
We accept payments using the following methods:
- Credit and debit cards: Visa, MasterCard, American Express, directly in checkout via Stripe;
- PayPal: using funds on the account or via credit/debit cards;
- Apple Pay: directly in the shopping cart;
Our checkout is encrypted and your payment data is safe. You can check it by looking at the website address in your browser. It will have a lock icon next to it.
Charges on your card or in PayPal can appear as KEYSHORTS.COM or KEYSHORTS. Items are sold by Keyshorts Sebastian Kończak company.
Shipping terms
We dispatch orders after processing time shown in every product's description using these options:
Registered/Standard mail
| Region | Estimated delivery (without processing time) |
| USA | 2-4 weeks |
| European Union, United Kingdom, Switzerland, Iceland | 5-12 business days |
| Japan, Singapore | 10-30 business days |
Expedited with UPS, DPD (depending on location)
| Region | Estimated delivery (without processing time) |
| United States | about 3 business days |
| European Union, UK, Switzerland, Iceland | 2-5 business days |
| Everywhere else | 3-7 business days |
The current status of your order can be checked here. You will receive an email with a package/tracking number shortly before shipping. Use your domestic mail service to track your package or this website. Standard mail packages are certified and require a signature on delivery. They are not fully trackable in the US and UK. Packages can be held at customs for a few days. Customs fees and import taxes may apply and you are responsible to pay them.
When choosing UPS/DPD shipping method, please provide us with your phone number. UPS/DPD parcels can be tracked on the carrier's website.
Shipping fees are calculated at checkout, based on the total price and your location.
Returns & complaints
You have 14 days from the delivery date to return unused items, at your expense. We don't offer return labels. When returned items are delivered to our headquarters, and after checking their condition, we will issue a full refund within 14 business days. The complete return policy can be found here. Please return items to: Keyshorts, Gdanska 141/125, Lodz 90536, Poland. You don't have to fill any return form.
You have free of charge, 2-year legal guarantee if you are a European Union citizen. In the case when delivered items are damaged or inconsistent with the order, contact us and provide photos for evidence. If your complaint is justifiable, we will exchange items at our cost. If the exchange is not possible, we will offer a price reduction or a full refund. We won't accept complaints regarding minor color differences between product images on the store and the actual items; sizes and placement of artwork (remember that devices are sometimes very different from the one shown in product photos, and we must accommodate that); minor scratches on the surface visible only in a certain condition. We also won't be responsible and won't accept any claims regarding damages to your device made by item removal done in another way than recommended by us. Remember that our products contain adhesives that make a chemical bond with the surface of your devices. You're installing and using our products at your own risk.
